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Welcome to Top-sextoys

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United States
United Kingdom
Spain
Netherlands
Japanese
Italy
Germany
France
Canada
Australia

Shipping Guide

Which types of products are embargo in express delivery?

Imitation brandliquid, powderfood, fresh producepharmaceuticalscorrosive and other contraband.

What is the Dispatch & Delivery Time of UK/US/DE Direct Service?

The orders will be dispatched in 1 -- 3 business days after we receive your confirmed payment. The delivery time of UK/ US direct service is 3 -- 5 working days.

What shipping methods do you offer and what is the estimated delivery date? Where can I check the shipping status of my order?

AIRMAIL 
Delivery speed: 7-14days.
The shipping method will be via Hongkong POST or China post. Delivery service is the local post office such as USPS.
    

AIRMAIL WITH TRACK NUMBER
Delivery speed: 7-14 days.
The shipping method will be via Hongkong post or China post. Delivery service is the local post office such as USPS. 
And It have a track number. You can track the order status on : http://www.17track.net/index_en.shtml or your local post office website
    

EMS EXPRESS
Delivery speed: 5-10 days.  Tracking website: http://www.ems.com/
The shipping method will be via EMS express of China POST.


DHL
Delivery speed: 3-5 days. Tracking website: http://www.dhl.com/

I haven’t received my package 20 days after shipment.

Most likely your package is delayed due to an unforeseen situation.  Please wait a 5-10 working days more.  If the package still doesn’t arrive then
please contact us : [email protected]

We offer Money-Back-in-45-Day-Service for every buyer. If you don't get the goods/items within 45 days after you pay, you can open an dispute, 
we will issue full refund to you first without any excuses. However, we sincerely hope you can repay if you finally get the goods/items after 45 days. 

Why was I asked for a "CPF" number? (Brazilian customers)

Our customers in Brazil have informed us that for international shipments, all individuals are supposed to state their “CPF” number on invoices and 
companies are required to include a “CNPJ” number.
Therefore, if you want us to ship your order to Brazil, please make sure to provide the correct "CPF" or "CNPJ" number so your package can smoothly
clear Customs.

How do I calculate the shipping cost?

You can check the shipping cost you need to pay on the shipping cart page . Please select the country and states you are located in. We provide several 
shipping methods for your reference.

Are there any additional fees involved in international shipping?

In some cases, there will be VAT or other taxes, customs duties or fees levied by your destination country. Additional charges for taxes or customs 
clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs and taxation policies 
vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are 
required, it can cause delays beyond our original delivery estimates.

Please note that we are unable to list items as a gift or write an amount lower than the actual product price on customs forms.

Why isn’t the tracking information for my order available online?

For registered airmail, the tracking information takes 5-7 working days from the time of shipment to update online. Please try to track your order after 7 
business days to get your package status. 
For express shipping, the tracking information is available within 1-3 working days after the package has been shipped out. 
If the tracking information is not available within these timeframes, please click [email protected] to ask our customer service team for help.